Elite Tax Resolution – Privacy Policy

Effective date: 01/01/2026

This Privacy Policy explains how Elite Tax Resolution, Inc. (“Elite Tax Resolution,” “we,” “us”) collects, uses, and protects your information when you visit thefreshstartblueprint.com or our other websites, request a Fresh Start Blueprint session, book a call, or communicate with us by phone, text message, or email.

Information we collect

Information you give us

Contact details: your name, phone number, and email address.
Information about your tax situation that you choose to share, such as the approximate amount you owe the IRS, the IRS letters or notices you have received, and whether you have unfiled tax years.
Appointment details when you book a call, and anything you tell us during calls, texts, chats, or emails.
If you become a client, the documents and financial information needed to represent you before the IRS. This is covered by your engagement agreement as well as this policy.

Information collected automatically

Basic device and usage information, such as browser type, pages visited, and the date and time of your visit.
Information from cookies and similar tools, including advertising pixels described below.

How we use your information

To respond to your request, schedule and hold your Fresh Start Blueprint call, and send confirmations and reminders.
To review your IRS situation and explain your options.
To provide tax representation services if you become a client.
To contact you by phone, text, or email about your request, as you consented to on our forms.
To improve our website and advertising, and to measure which ads lead to requests and appointments.
To comply with legal and professional obligations.

Tax information and confidentiality

Information about your tax situation is treated as confidential. We do not share it with the IRS or any government agency unless you authorize us to (for example, by signing a power of attorney so we can represent you) or the law requires it. As tax professionals, we follow the federal rules that govern the use and disclosure of taxpayer information.

How we share information

We do not sell your personal information.

We share information only with:

Service providers that help us run our business, such as our scheduling and customer-management software, our phone answering service, email and text-message providers, and website hosting. They may use your information only to provide services to us.
Advertising platforms such as Meta (Facebook and Instagram), which receive limited website activity information to measure and improve our ads. We do not share the details of your tax situation with advertising platforms.
Authorities, when required by law, subpoena, or to protect our rights.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties.

Text messaging (SMS) terms

Program: Elite Tax Resolution sends text messages about your Fresh Start Blueprint request, appointment scheduling, reminders, and follow-up on your IRS matter. If you separately opt in to marketing messages, we may also send IRS tax tips and updates.
Consent: You opt in by checking the consent box on our website forms or by texting us first. Consent is not a condition of purchasing any service.
Frequency: Message frequency varies based on your request and appointments.
Cost: Message and data rates may apply, depending on your mobile plan.
Opt out: Reply STOP at any time to stop receiving texts. You will receive one message confirming you have been unsubscribed.
Help: Reply HELP for help, or contact us using the details below.
Carriers: Mobile carriers are not liable for delayed or undelivered messages.
Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

Cookies and advertising tracking

Our website uses cookies and similar tools, including the Meta Pixel, to understand how visitors use the site and to measure our advertising. These tools may record that you visited a page, submitted a form, or booked an appointment. You can limit cookies through your browser settings and adjust your ad preferences in your Facebook and Instagram settings.

Security and retention

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure. We keep information only as long as needed for the purposes described here and to meet legal and professional record-keeping requirements.

Your choices

You can stop text messages at any time by replying STOP.
You can unsubscribe from emails using the link in any email.
You can ask to see, correct, or delete the personal information we hold about you by contacting us. We will respond as required by applicable law, and some records may need to be kept to meet legal obligations.

Children

Our services are not directed to children under 18, and we do not knowingly collect information from them.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last changed.

Contact us

Elite Tax Resolution, Inc.
4000 Barranca Parkway, Suite 250, Irvine, CA 92604
Phone: 800-925-7177
Email: [email protected]